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Delivery & Returns

Despatch is 4 – 6 working day, although most of our orders are despatched much sooner. We send accessories 2nd class recorded signed for, with Royal Mail. Garments special delivery next working day.

Delivery Rates

The delivery rates are as follows:

Region Price
UK Delivery £5.00
European Delivery £10.00
International Delivery £15.00

 

Delivery Schedule

On receipt of your order and payment clearance we will despatch your goods as described above. Once goods have been despatched we will advise you by e-mail.

If your chosen goods are out of stock or no longer available we will advise you by e-mail.

If we cannot meet your requirements we will credit your method of payment.

Returns

We hope you will be delighted with your purchase but if for any reason, you are not satisfied we will exchange or refund providing the item is returned in perfect condition with all labels and tags attached within 7 days.

Address for returns:
Carryon Clothing
Ravenscroft Manor
Beamish
County Durham
DH9 0SJ

We recommend you return these via recorded delivery and retain proof of purchase. Refunds will be made via the original method of payment within 10 days of receiving goods. Postage for refunds is the responsibility of the purchaser.

Please note when trying on items of clothing do not remove labels and ensure that you are not wearing a perfume, aftershave or a deodorant which may leave a scent or marks on the item.

Goods must be returned in the original packaging with all enclosed documentation. We are unable to offer a refund or exchange on any goods that are marked or damaged in any way.

General Information for all Deliveries Outside the UK

Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK. We reserve the right to define which products may be delivered to your country.

All purchases will be made in £ Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration fee.

All products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international delivery